NovusNovus
For Aesthetic Clinics & Medispas

Turn Instagram DMs
Into Bookings

AI-powered patient engagement for Singapore's aesthetic clinics. Respond instantly. Book automatically. Never lose a patient to slow replies again.

Trusted by Singapore Aesthetic Clinics

24/7 AI ResponseInstant BookingPre-Visit Upsells
The Problem

The 11pm
Inquiry Dilemma

Your patients are anxious. They're scrolling Instagram at night, comparing clinics, ready to book.

They DM you. You see it tomorrow morning. They've already booked elsewhere.

60%

of inquiries after hours

when clinics are closed

6hrs+

average response time

patients book elsewhere

S$500-2K

lost per missed inquiry

lifetime patient value

You're not losing patients to better clinics. You're losing them to faster ones.

The Solution

Your 24/7
Digital Front Desk

Instant Response

AI answers 'How much?', 'Is it safe?', 'Any slots tomorrow?' — instantly. Every time. Even at 2am.

Smart Booking

Patients book directly into your calendar. No phone tag. No back-and-forth. Just confirmed appointments.

Pre-Visit Upsell

Offer numbing cream, post-care kits, package deals — automatically during booking. Increase average spend.

Plus: Treatment education • Automated reminders • Follow-up sequences • Review requests

Case Study

20% More Bookings

Without Hiring More Staff

Before

  • ×Clinic closed at 8pm, inquiries unanswered
  • ×Staff spent 2+ hours daily on DMs
  • ×Booking errors led to scheduling chaos

After

  • 20% more bookings from after-hours inquiries
  • 90% reduction in response time
  • Zero additional headcount
20%

More Bookings

90%

Faster Response

0

New Hires

"The AI handles routine questions instantly. Our staff focuses on consultations and treatments, not answering 'How much?' at midnight."

— Clinic Manager, Aesthetic Medicine Practice

Who We Work With

For Clinics Ready to Scale

Aesthetic medicine clinics
Medispas and wellness centers
Dermatology and skin clinics
Cosmetic dental practices

Not for: General practitioner clinics • Small home-based businesses

How It Works

From Inquiry to Treatment— Automated

01
01

Patient DMs You

WhatsApp, Instagram, or Telegram. Any time of day.

02
02

AI Responds

Answers pricing, availability, treatment questions using your approved responses.

03
03

Books Directly

Patient selects treatment, date, time. Syncs to your calendar instantly.

04
04

Upsells Pre-Visit

Offers add-ons (numbing, aftercare, packages) during booking flow.

Investment

Plans That Scale With You

Starter

S$1,500/month

S$8,000 setup

  • Up to 200 inquiries/month
  • Basic AI responses
  • Calendar integration
  • Email support
POPULAR

Growth

S$2,500/month

S$8,000 setup

  • Unlimited inquiries
  • Advanced personalization
  • Pre-visit upsell flow
  • Priority support
  • Monthly optimization

Enterprise

Custom

Multi-location

  • Multiple clinic locations
  • Custom integrations
  • Dedicated account manager
  • SLA guarantee

Response Time Guarantee

If we don't reduce your response time to under 60 seconds within 30 days, your second month is free.

FAQ

Common Questions

How does the AI know our treatments and pricing?

We train the AI on your specific services, pricing, and policies during setup. You approve all responses before going live.

Can it handle medical questions?

The AI answers general questions about treatments, downtime, and aftercare. For medical advice, it schedules a consultation with your doctor.

What platforms does it work on?

WhatsApp Business, Instagram DMs, and Telegram. We can add other channels on request.

How long until we're live?

1-2 weeks from kickoff. We handle setup, training, integration with your calendar, and approval.

What if a patient needs to speak to a human?

The AI recognizes complex requests and seamlessly hands off to your team with full conversation context.

Ready?

Your Patients Are DMing
Competitors Right Now

In the time it took to read this page, 3 potential patients messaged aesthetic clinics in Singapore. Did they message you?